Frequently Asked Questions
Everything you need to know about shopping with GRUV
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging. Please visit our returns portal to initiate a request.
Which payment methods do you accept?
GRUV accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor its progress.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping costs and delivery times vary by country and are calculated at the time of checkout.
How can I contact customer support?
Our support team is available via email at support@gruv.com or through our live chat feature from Monday to Friday, 9 AM to 5 PM EST.